No hidden fees.
No confusing tiered pricing.
What you see is what you get
Choose your preferred pickup date and time, indicate whether you have Wash & Fold, Laundered Shirts (men’s button down shirts for pressing only), or Dry Cleaning. Add any information regarding stains and specific pickup and delivery instructions. Choose your preferred delivery date and time, then submit the order. From here, make sure to separate your clothing by the services selected and we’ll return your clothes in a ByNext laundry bag and/or garment bag that you can use on your future orders.
Choose your preferred home cleaning date and time, indicate apartment size and any specific areas you would like us to clean. Add any information regarding the cleaning or access to apartment in the note section and you are all set!
That’s it - now go back to doing what you love.
- Wash & Fold has a next day turnaround time, with an option for same day or overnight for an extra fee on weekdays.
- Laundered Shirts (men’s button-down shirts for pressing) and Dry Cleaning have a 2-4 days turnaround time. There is also an option for next day turnaround for Dry Cleaning and Laundered Shirts for an extra fee.
- We are unable to provide express services on the weekends for laundered shirts, wash & fold, or dry cleaning at the moment.
Turnaround times may vary from area to area.
In Manhattan, we deliver from 173rd St. in Washington Heights all the way down to FiDi. We are excited to announce that we opened up ByNext service for all of Brooklyn and a large portion of Queens as well!
We offer home cleaning all around Manhattan and parts of Brooklyn. ByNext also offers self dropoff all around New York, to find the store location nearest you, visit: https://bynext.co/locations/.
We now service New Jersey from Jersey City to Lyndhurst and all of the areas in between like Bergen County, Hoboken, Weehawken, Union City, Secaucus and more.
We service Washington, D.C., from Friendship Heights to the Southwest Waterfront and all the areas in between like Capitol Hill, Downtown, NOMA, Georgetown, Adams Morgan, Brentwood, Takoma and more. We also service Arlington, VA cities - Which includes Clarendon, Pentagon/Crystal City, Rosslyn and others.
We’re continuing to expand quickly, so sign up with your zip code for our waiting list and let us know where you want to see us next!
- Wash & Fold - Clothing is washed and dried according to the care preferences selected in the app, then folded neatly for an impeccable presentation.
- Hang Dry - Clothing is washed and hung on hangers to be dried.
- Laundered shirts - only available for standard men’s button-down shirts. Shirts are washed and machine pressed.
- Dry Cleaning - Clothing is washed in our eco-friendly Green Earth solvent, pressed and returned ready to wear to your next event!
- Home Cleaning - High quality home cleaning done by trained professionals to make sure your home is clean and spotless.
- Alterations & Repairs - On site alterations and repairs done at one of our many locations across NYC by an expert tailor. To find the store location nearest you, visit our locations page.
You are welcome to leave your items with your doorman for pick up. Make sure to
let us know in the ‘Pickup’ notes so we know we have your approval.
For deliveries we prefer that you (or your roommate) be home or have a doorman
your building for us to leave the clothes with.
Another great option is our smart lock selection. When adding your address in the app, you can toggle the “Do you have a door code?” to yes and input your doorcode. Please note, all bags should be left outside of the apartment door. And finally, we have extended our "leave bag by your door" option to everyone, just make sure to leave instruction on how to access the building.
We have also partnered with Latch smart lock system for the consistent ease of access with every order placed. Just select the “leave bag by your door” option when choosing your pickup or delivery date/time. A one time code is generated for your latch lock that expires after first use by our concierges for security purposes.
Home cleaning orders require access to the premise, so in case you aren't at home, make sure to leave clear instructions on how to gain access to the your home.
We are sorry that you are interested in leaving us and hope you will come back one day. However if your decision is final and you would like to have all of your personal information removed, under your account section you will find a button “Delete Account”.Clicking it will delete your account and all information associated with it. This is a permanent action and the process is irreversible so please use with caution.
After your clothes are picked up by a member of our concierge team, they are taken to one of our processing facilities. Wash and fold orders are weighed, and hang dry, laundered shirts, and dry cleaning items are individually processed and categorized. Depending on the service, your clothes are then sent to one of our state of the art cleaning facilities.
At our laundromat, in March 2020 we replaced all of our washers and dryers with
state of the art Electrolux machines.
These machines will help extend the life of your items and help us provide the
best quality of service possible.
At our dry cleaning plant, we use GreenEarth Eco-friendly solvent and technology throughout the process to ensure your items are not only cleaned properly, but tracked every step of the way.
Owning our own facilities lets us troubleshoot more efficiently and make changes that only enhance the customer experience.
We have partnered with Hemster for all of your alteration needs right at your home. In addition, we have expert tailors on-site at our locations throughout New York that would be happy to fix or alter your garments to your specifications. To find the store location nearest you, visit: https://bynext.co/locations/.
If you want to specify instructions, just let us know in the order preferences when you’re placing the order. You can specify cold or hot water, low to medium heat for drying, unscented detergent, no fabric softener, and so on.
Any specifics selected are at no extra charge, with the exception of hang dry if selected.
For a detailed pricing list by area, visit our pricing page.
After a pickup is completed you will receive a notification offering you to rate your concierge via the application or website, if you are happy with the service provided by them, feel free to leave a tip. After an order is complete you will receive another notification offering you to rate your concierge or cleaner via the application or website, with the possibility to leave a tip after.
Due to social distancing we don't encourage cash tips or any kind of cash exchange.
Hours change based on area and demand, check your application in order to find out the availbile time slots.
Any change to home cleaning orders must be done 24 hours before the actual booking. Any change after that time will be subjected to a last minute rescheduling or last minute cancellation fee.
Same Day and Overnight
ByNext Rush allows you to have your wash and fold (no hang dry) picked up and delivered the same day, or if placed in the evening, the next morning.
Dry Cleaning and Laundered Shirts Next Day
ByNext Rush allows you to have your Laundered Shirts and Dry Cleaning picked up and delivered the next day!
When placing a pick up, look for a green dot. This will indicate that you are
able to use ByNext Rush same-day services.
Note: ByNext Rush same-day services are only available Monday-Friday.
For a detailed pricing list by area, visit our pricing page.
More information about the benefits you get with each Reserve packages can be found here: https://bynext.co/reserve/
In your account menu, you will find Reserve option, click on it to see your membership details. You will also see a cancellation button. The cancellation will apply on the next full membership month date and you will be refunded the remaining membership months minus the cancellation fee.The cancellation fee is:
- 3 Months: $7
- 6 Months: $14
- 12 Months: $21
- 120 credits for $108 (10% off)
- 175 credits for $154 (12% off)
- 300 credits for $258 (14% off) - Best deal!
You cannot use prepay credits to tip your concierge or home cleaner.
All clothing items must be placed inside of a sealed bag. You cannot leave loose clothes outside your door.
Leather, Fur, Suede, Sequins and all faux versions of these items
These items require a very special cleaning process that takes a significantly longer time to process. Because of this, our facilities are not currently equipped to properly care for the items above. We are looking into how we can accommodate these types of items in the future.
Draperies and rugs
Draperies and rugs also require a completely different cleaning process than most garments. Special machinery is used to properly accommodate these cleanings. We are looking into how we can accommodate these types of items in the future.
These items are extremely delicate and are handled on a piece by piece basis, upon receival of the item we will contact you and quote the cleaning cost for the dress. Turnaround for wedding dresses will be decided upon examination of the item.
When providing your wash and fold laundry to ByNext, it is important to follow the best practices below to lower the risk of damage or issues with your laundry:
- Always make sure the items you are providing can be laundered and dried. Dry clean only items, or items that are meant to be hand washed or hang dried should not be provided mixed with your laundry. Checking your care labels when you are unsure is the best way to avoid damage to your items. ByNext is not liable for items sent in for the wrong service.
- Please remove all items/accessories from your pockets prior to providing them to ByNext. ByNext is not responsible for any items/accessories that are lost or damaged during the laundering process. Pens, makeup and other similar items can cause entire loads of laundry to be ruined with little to no chance of removing the new damage. We are able to catch these items most of the time but on occasion, and we do our best to make sure we do, but they can be missed. If this occurs, ByNext is not liable for any damage caused as a result.
- Always make sure to check your care preferences while creating your order each time to ensure they are applicable to your current load.
- Delicate items such as bras, underwear and various undergarments with metal hooks should be placed in a delicates bag prior to providing to ByNext for the best cleaning results. These items can hook onto the machine and other items and may cause damage that we are unable to prevent, as it is part of the normal laundering process. Utilizing a delicates bag for these items is the best way to prevent this.
Hang dry is when an item is laundered in a washing machine, but hung on premium
quality, plastic hangers to allow it to air dry. There is no way to speed up the
drying process as these items should not have heat applied. While we allow these
items to continue to air dry in our facility, these items may come back wet.
Wetness will depend on both the material the garment is made from, as well as
Because of this, we recommend removing your hang dry items from the plastic immediately upon delivery in order to prevent mildew from forming.
It is important to understand what items should be hang dried and which ones can be normally dried. We can hang dry up to 12 items per bag and it only costs $3.79 per item. This is a much better option than taking the chance and having to replace the item.
Yes. Our facilities follow your care instructions that you select very closely to ensure that your items are cared for properly. If you select low dry but some of your garments shrink, this is part of the normal wear and tear process and the items should have properly been hang dried.
Some manufacturers build in a degree of shrinkage for their items and over time, with continuous washes, this becomes more noticeable. It is important to look at the care labels on items you fear may shrink as to avoid this the best way we can.
We offer home cleaning services below 110th street in Manhattan and in select
parts of Brooklyn. In your ByNext application or on our website you will see the
option to book a home cleaning service. If you do not see this option,
we are unfortunately not servicing your address.
ByNext is working to add more coverage every day and hopes to be in your neighborhood soon
Our cleaners will NOT open closets or drawers to look for supplies as they are prohibited from doing so.
You can leave a key with your doorman or in the event you have a lockbox, we only need the code and we’ll take it from there. If you would like to be home during your home cleaning, no problem! Our cleaners wear masks and we take their temperature daily to ensure your cleaner is healthy prior to entering your residence.
No go out and have fun. You’ll come back to a beautifully cleaned apartment!
Our dedicated Home Cleaning team managers will follow up with you to provide an accurate quote.
Dry Clean: Any dry cleaning process can be used and may include moisture, pressing by steam or steam-air procedures, and drying up to 160ºF.
Professionally Dry Clean: The item may be cleaned by varying from a normal dry cleaning process. The care label must provide specific instructions.
Spot Clean Only: The only thing that can be done is stain removal without immersing or otherwise cleaning the entire garment.
Hand Wash: This is a gentle soaking process with very limited agitation by hand. Other information may include specific water temperature and drying requirements.
Machine Wash: This instruction indicates that use of either a commercial or home washer is acceptable. The type of cycle may be specified, such as a gentle cycle. Other information may include specific water temperature, drying requirements, and bleaches that can or cannot be used.
Bleach: Care labels on washable garments will usually indicate if bleach can be used and, if so, which type is appropriate. Common terms include: “Do Not Bleach,” “Non-Chlorine Bleach Only,” or “Bleach When Necessary.” If the type of bleach is not specified, any type may be used.
Tumble Dry: Most garments have tumble or machine drying instructions along with recommended temperatures such as low, medium, durable or permanent press, hot, or no heat. If no temperature is recommended, the garment can be tumbled in a hot dryer.
Line And Drip Dry: This instruction means that the garment should be placed on a clothesline or hanger when removed from the washing machine. If a garment is heat sensitive, the label may state, “Line Dry Away from Heat.”
Dry Flat: Usually found on garments susceptible to stretching when wet (such as sweaters), this instruction entails placing the garment on a towel in order to absorb moisture as it dries or using a drying rack with an open grid that allows air to circulate completely around the garment.
Iron: If ironing is recommended, iron or temperature settings are usually stated. Instructions may include: “Cool/Low Iron,” “Warm/Medium Iron,” “Hot Iron,” “Iron on the Wrong Side Only,” “Steam,” “Do Not Steam,” “ Iron Damp.” If no temperature or setting is stated, the highest setting can be used.
While it is never our intention for an item to go missing, occasionally it can happen. If this is the case, please let us know immediately by calling our customer experience team at 1-888-257-8856 or by emailing them at firstname.lastname@example.org. Notifying the concierge or notifying ByNext via SMS is insufficient. In order to receive reimbursement, any missing item must be reported to our customer experience team within twenty four (24) hours of the delivery of the order, in order to ensure the maximum likelihood that it will be located. All claims are reviewed on a case-by-case basis. Items are considered lost ten (10) business days after the initial claim has been made. All decisions on lost items are in ByNext’s sole discretion and are final.
For Wash and Fold/Hang Dry, Dry Cleaning and Laundered Shirts, any reimbursement for an item or order deemed lost by ByNext shall be limited to and shall not exceed five (5) times the charge for cleaning of the lost item (not inclusive of tax and other fees) regardless of brand, price or condition of the garment, or $1000, whichever is lower. To the fullest extent permitted by law, ByNext’s aggregate liability in connection with a lost item shall not exceed the foregoing amount. ByNext’s offer for reimbursement is valid for seven (7) business days once the offer is made. Any attempts at redemption beyond that will be evaluated on a case by case basis. All decisions on lost items are in ByNext’s sole discretion and are final.
Exceptions to this missing items policy include:
- Socks, which will be reimbursed at $5 per pair in ByNext credit, regardless of brand, price or condition
- ByNext does not accept liability for any personal laundry bags that are not ByNext branded bags
- ByNext does not take responsibility for any loose items lost when submitted in a ByNext bag, such as watches, jewelry, cufflinks, money, wallets, etc. and shall have no liability for such items.
Although we do our best to prevent any damages to your garment, unfortunately every garment, regardless of brand or quality, will wear out over time, and there is nothing ByNext can do to predict when this will happen, or prevent it. For damage related to normal wear and tear, ByNext does not provide reimbursement or compensation.
Per industry standards, the following are considered to be normal wear and tear:
- Shrinkage from repeated laundering
- Color fading
- Small holes or tears
- Discoloration caused by hygiene or beauty products (deodorant, perfume, cologne)
- Button damage
- Thinning of fabric
ByNext additionally is not liable for damage caused by you not selecting the correct service when placing an order (e.g. selecting wash and fold instead of dry cleaning, forgetting to add hang dry service), or when items are sent in incorrect bags (e.g. dry cleaning placed inside a labeled wash and fold bag). ByNext is also not liable for damage caused by, but not limited to loose items like pens and lipstick.
Any damaged items must be reported by calling us at 1-888-257-8856 or by emailing us at email@example.com. within twenty four (24) hours of delivery of the order. Notifying the valet or notifying ByNext via SMS is insufficient. All damaged items must inspected by ByNext through digital photos of each damaged item, within twenty four (24) hours of delivery of the order. All decisions on damaged items are in ByNext’s sole discretion and are final.
Because hang dry items are not being placed in a dryer, we cannot guarantee that
the items will return dry. Your items are delivered to our facility where we
lift the plastic and allow them to air dry a little longer before delivery. We
recommend removing the plastic from your hang dry and hanging them up to let
them continue drying once you receive your order.
Due to the turnaround and the thickness of certain items, the items may have a “musty smell.” Please keep this in mind when creating orders with longer turnaround that also include hang dry.
Hang dry items are placed on plastic hangers and are placed in front of fans in our warehouse to help expedite and facilitate drying. In this process, it is possible for color bleeding to occur. ByNext is not liable for any color bleeding caused by the hang dry process.
For any items, regardless of service, deemed damaged outside of the above, ByNext may reimburse you by paying up to five (5) times the charge for cleaning the item (not inclusive of tax and other fees) for which the damage occurred regardless of brand, price or condition of the garment, or $1000, whichever is lower. To the fullest extent permitted by law, ByNext’s aggregate liability in connection with a damaged item shall not exceed the foregoing amount. ByNext’s offer for reimbursement is valid for seven (7) business days once the offer is made. Any attempts at redemption beyond that will be evaluated on a case by case basis. All decisions on damaged items are in ByNext’s sole discretion and are final.
In order to receive reimbursement in cash, the damaged item must be given to ByNext to be inspected and subsequently donated. If you wish to keep your item, only reimbursement in ByNext credit will be offered.